Dear Krusty’s Kustomers:
In order to support our community and reduce the spread of Covid-19 we have made the following changes to protect our valued customers and staff.
- All repair pick up and drop off will now be done outside. Please call when you arrive, and we will meet you outside to pick up your bike! If possible, call ahead or email to coordinate. We will meet you in the parking lot, take your information then bring your bike inside.
- If you’re just looking for information please call, we’d be happy to talk to you. You can also visit many of our product websites, they are full of information to help you out.
- Sales floor will be limited to 10 people at one time. We are happy to show you our collection of awesome bikes and know a great ride in the sun can be such a help during this stressful time. Please call or email to book a time. This way we can practice safe social distancing.
- We ask all customers to wash their hands on entering and maintain a reasonable distance between each other and staff.
- Please look with your eyes and not with your hands. There will be no trying on helmets or clothing.
- If possible, cash transactions are discouraged. Visa, MasterCard, Interac and American Express are accepted.
- We will remain open during regular business hours moving forward and have no plans on closing the shop. If this does happen we will ensure to give every minute of notice we can to allow customers to pick up any repairs before we close.
Above all, if you’re not feeling well, please stay home. Ride your bike and take a break!
The Staff at Krusty’s Bicycles
The “bare necessities” repair shop policy.
To do this we are only accepting tire/tube installations, quick adjustments to gears and brakes, brake pad or cable installs and other small repairs that we can do for you with a 24 hour turn around.
Large repairs such tune up packages, wheel builds, suspension service and others are NOT being accepted at this time.
We apologize for this inconvenience. Currently the demand on our mechanics and repair shop logistics has surpassed our space and time resources.
Repairs are done on a first come first serve basis. We do not offer or make appointments.
Not sure if the repairs to your bike qualify for our “bare necessities” repair policy? Bring it in and we can look it over for you. This can only be done in person, it is not possible to determine the repair needs to your bike over the phone. It is possible that we won’t be able to accept your bike for repair.
Try this first:
If you are reactivating a bike that has been stored for a while and is not a regular rider please put some air in the tires. This is the Stop, Drop and Roll check:
- With you standing next to the bike. Squeeze both brake levers and try to push the bike forward. If the bike moves forward easily, you have no brakes, this is bad. Don’t ride this bike.
- With you standing in front of the bike. Put the front wheel between your legs and your hands on the handlebars. Try to twist the bars side to side while holding the wheel firmly between your legs. If the bars move that is bad. Don’t ride this bike.
- Try to move the saddle by twisting it side to side. If it moves ... this is bad.
- Stand next to the bike, grasp the bike by the seat and handlebars, pick the bike up 2-4 inches and drop it to the ground. Listen for noises. The chain will slap against the frame and that’s normal. Fenders will rattle, they might be loose. Investigate each noise and determine if it’s a normal noise or some sign that there is an issue.
- Now go for a short roll. Just far enough to test if the brakes work. If you can stop then go further and try the gears.
- Give the bike a dry wipe down and get the dust, leaves and spiders off of it.
Once you have done this you can make a list of what you would like us to fix and prioritize which is most important. This will help us help you to get your bike repaired.
Bike parts aren’t cheap. Tires are usually $25 each, tubes are $8, cables are $5, brake pads start at $15. Things wear out on bikes. The chain wears and replacing that and the cogs the chain runs in could cost $100 or more.
If you are buying a used bike, Craigslist etc. Please for your own sake, ride it. If it needs work our first advice is to leave it. The seller is possibly aware of the cost to repair his/her worn out bike and you may be purchasing that problem.
Think in terms that all used bikes cost $300. If it’s priced at $300 it might be ok. If it’s priced at $80 it might need $220 of repairs.
At Krusty’s we want to help you get cycling and stay cycling. We are truly overwhelmed by the number of people taking up the two wheeled transport at this time. Please stay safe and wash you hands and your bike.
The experience of riding a bike is like no other. Whatever your needs, you’ll find your perfect fit at Krusty’s.
Sunday, May 31st: 12pm – 5pm
Summer Hours starting June 1st
Tuesday–Saturday: 12pm – 6pm
Restricted access to store, no more than 2 customers at a time.
Absolutely no touching of any product.